Telephone: +27 (0) 11 706 5007

Contact Centre Placements Division (Clients)

AO&A Contact Centre Placements Division offers a full function service to Contact Centre companies. Fully conversant with Contact Centre operations the Contact Centre Placements Division is able to assist you with staffing at all levels within your organisation. The Contact Centre Placements Division is able to assist you with Perm and contract / flexible staffing requirements.

AO&A Contact Centre Placements Division is a “Registered Labour Broker” with IRP 30 certification and therefore fully compliant to legally place flexible and contract workers in your operation.

Running a fast paced contact centre means that you have very tight parameters within which to operate. Running a tight business means that you have difficult decisions to make.

AO&A Contact Centre Placements Division is able to assist you with addressing these problems and can help take care of your usual contact centre issues by arranging competent staff and ensuring that all HR related issues are correctly handled. With temporary and permanent placements nationwide Contact Centre Placements Division is able to assist you fully. No contact centre is too big or too small of us to handle. When it comes to contract and flexible staffing the Contact Centre Placements Division is able to tailor our services according to your needs.

Malcolm Subramoney

National Manager Contact Centre Division

Suraya Maharaj

Support Consultant Contact Centre Division

Madikana Sebetseba

Support Consultant Contact Centre Division

Serena Bangaza

Admin & Office Assistant

The Contact Centre Placements Division is in capable hands....

Malcolm Subramoney has spent several years managing Contact Centres. Malcolm understands all aspects of your business. Malcolm started at the bottom and worked his way up so he knows what problems and issues you face. Malcolm also knows what the solutions are from experience.

Malcolm is ably assisted by Suraya Maharaj, Madikana Sebetseba and Serena Bangaza.

When to use The Contact Centre Placements Division services:

When you have “Non Performers” in your call centre?
When you need to address Absenteeism amongst your staff?
When your forecasts show that you need to increase staffing for seasonal demand.
When business grows and you are not ready to take on those extra needed staff in a perm capacity.
When you win a new contract and you need staff in a hurry.
Promoting staff to more senior positions and now you need to fill the gap.

Client Benefits:

Access to a large database of candidates.
Thorough screening and vetting of candidates to meet your specific needs.
direct contact with senior AO&A staff
competitive rates and fees due to uncomplicated business structures

Typical Contact Centre Placements Handled By The Division

Call Centre - Life Assurance
Call Centre Agent (Inbound)
Call Centre Sales Agent (Outbound)
Call Centre Consultants (FAIS Accredited)
Collection Call Centre
Customer Service Agent
Direct Marketing Call Centre Agent
Order Taking Call Centre Agent
Senior Call Centre Agent
Telesales Operator/Call Centre Agent

Sales Executive / Call Centre Technologies
Technical Call Centre Advisor
Test Manager - ICT Products
Training Manager
Help desk agents
Confirmation consultants
Verification consultants

Call Centre Manager
Heads of Call Centre
Operations managers
Account Executives
Call Centre Supervisor
Call Centre Team Leader
Call Centre Team Manager
Manager - Early Stage Collections Call Centre
Roaming Call Centre Manager
Roaming Call Centre Team Manager
Team Leaders - Client Services Call Centre
Quality assessors
Data capturers
Receptionist
Admin assistant

	Malcolm Subramoney	Suraya Maharaj
Telephone Number:	011 996 6622	011 996 6622
Fax Number:	086 518 1820	086 518 1820
Email Address:	malcolm@aoa-recruit.com	suraya@aoa-recruit.com
	Madikana Sebetseba	Serena Bangaza
Telephone Number:	011 996 6623	011 996 6624
Fax Number:	086 543 8006	086 543 8007
Email Address:	madikana@aoa-recruit.com	serena@aoa-recruit.com

	Contact us for more info on placements

Tel: +27 11 - 706 5007
Email: info@aoa-recruit.com